High Wycombe Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which High Wycombe Removals provides removal and related services within its operating area in the United Kingdom. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company requesting the services of High Wycombe Removals.
Company means High Wycombe Removals, the provider of removal and related services.
Services means any removal, packing, storage, delivery, clearance, or associated services supplied by the Company to the Client.
Goods means any items, effects, furniture, belongings or other property handled, transported or stored by the Company on behalf of the Client.
Contract means the agreement between the Client and the Company, comprising these Terms and Conditions and any written quotation or confirmation.
2. Quotations and Service Area
All quotations are provided in good faith based on the information supplied by the Client. Quotations are normally valid for a stated period from the date of issue. After that period, the Company reserves the right to revise the quotation.
Quotations are based on the assumption of reasonable access at collection and delivery addresses, including suitable parking, safe access routes, and the availability of lifts or stairways where relevant. If access conditions differ from those described or reasonably expected, additional charges may apply.
The Company operates primarily within its defined service area in and around High Wycombe and neighbouring locations, but may undertake moves to or from other parts of the United Kingdom by prior agreement. Any reference to travel times or distance in quotations is an estimate only and not a guarantee.
Quotations do not include customs duties, parking fees, tolls, congestion or emission charges, ferry charges, or similar third-party costs unless expressly stated. Where such costs are incurred in carrying out the Services, they will be payable by the Client in addition to the quoted price.
3. Booking Process
A booking is not confirmed until the Client has accepted the quotation, agreed to these Terms and Conditions, and complied with any deposit or advance payment requirements specified by the Company. Verbal or informal indications of a desired date do not constitute a confirmed booking.
The Company may require the Client to provide written confirmation of the service details, including addresses, access information, inventory of Goods, preferred dates and any special requirements. The Client is responsible for ensuring that all information supplied is accurate and complete.
The Company reserves the right to refuse any booking at its discretion, including where the nature of the Goods, access conditions, or regulatory considerations mean the work cannot be undertaken safely or lawfully.
Proposed dates for removal or related services are subject to availability. The Company will make reasonable efforts to accommodate the Client’s preferred date and time but cannot guarantee availability until a booking is confirmed.
4. Client Responsibilities
The Client must ensure that all necessary arrangements are in place for collection and delivery, including obtaining and paying for any parking permits, suspensions, or permissions that may be required. Any fines or penalties arising from insufficient permissions or from circumstances under the Client’s control may be charged to the Client.
The Client is responsible for ensuring that the Goods are ready for removal on the agreed date, unless the Company has been specifically engaged to provide packing services. This includes proper packing of fragile or valuable items where the Client has chosen to pack their own Goods.
The Client must adequately label and identify items that require special handling, assembly or disassembly, or that are particularly delicate or of high value. The Client should also notify the Company in advance of any items that may be unusually heavy, bulky, or difficult to move.
The Client is responsible for ensuring that all appliances are disconnected, defrosted where relevant, drained of water, and ready to move, unless the Contract specifically includes such preparations as part of the Services.
5. Payments and Charges
Unless otherwise agreed in writing, payment for Services is due as follows. A deposit or full pre-payment may be required to secure the booking. Any balance is payable immediately upon completion of the Services on the day of the move.
The Company may accept a variety of payment methods, subject to any conditions communicated in advance. The Client is responsible for ensuring cleared funds are available by the required time. Where payment is not received when due, the Company reserves the right to suspend or cancel Services and to charge reasonable interest or administrative fees on overdue amounts.
Additional charges may apply where the scope of work changes from that originally agreed, including but not limited to extended waiting times, extra Goods not disclosed at the quotation stage, restricted access requiring additional labour or equipment, and any third-party charges incurred in the performance of the Services.
If the job is carried out on an hourly rate basis, time shall be calculated from arrival at the collection address until completion at the final delivery address, including reasonable travel between addresses and any waiting time not caused by the Company.
6. Cancellations and Postponements
If the Client wishes to cancel or postpone a booking, they must notify the Company as early as possible. The Company may charge a cancellation or postponement fee to cover losses incurred as a result of the change.
Where cancellation is made more than a reasonable minimum notice period before the agreed date, the Company will generally seek to minimise cancellation charges, but reserves the right to retain part or all of any deposit already paid. Where cancellation occurs with short notice, up to the full quoted price may be payable.
If the Client’s completion or access arrangements change at short notice, the Company will use reasonable efforts to adjust the timing or reschedule. However, such changes are subject to availability and may attract additional fees, especially where vehicles and crews have already been allocated.
The Company may cancel or postpone the Services if circumstances arise that make it unsafe, unlawful, or impossible to carry out the work, including severe weather, accidents, road closures, or regulatory constraints. In such cases, the Company will seek to rearrange the work at the earliest practical opportunity. Liability for resulting losses will be limited in accordance with these Terms and Conditions.
7. Excluded Items and Hazardous Goods
The Company does not carry or store certain items, including but not limited to explosives, firearms, weapons, ammunition, illegal substances, live animals, perishable foods likely to deteriorate, highly flammable or corrosive materials, and any other items classified as hazardous or prohibited by law.
The Client must not include such items within the Goods and must declare any items that may present particular risks or regulatory obligations. If prohibited or unsafe items are discovered, the Company may refuse to move them, and the Client may be liable for any resulting costs, damages, or regulatory consequences.
8. Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. However, liability for loss or damage to Goods or property is subject to the limitations set out below.
The Company’s liability for loss of or damage to Goods arising from its negligence or breach of Contract will, to the extent permitted by law, be limited to a reasonable amount per item or per consignment. Further details of any applicable insurance cover or valuation limits will be provided upon request or as specified in the Contract.
The Company will not be liable for loss or damage that arises from the Client’s failure to properly pack or protect items where packing has been undertaken by the Client, from inherent defects or vulnerabilities in the Goods, or from the normal risks of removal such as minor scratches or scuffs to pre-worn items, where reasonable care has been taken.
The Company will not be liable for indirect or consequential losses, such as loss of profits, loss of opportunity, or emotional distress, even if advised of the possibility of such losses. The Client is responsible for arranging any additional insurance cover they consider necessary for particularly valuable or sensitive items.
The Client must inspect Goods and premises as soon as reasonably practicable after completion of the Services and notify the Company in writing of any apparent loss or damage within a reasonable period. Failure to notify within that period may prejudice the Client’s ability to make a claim.
9. Access, Parking and Property Damage
The Client must ensure that suitable parking is available for the Company’s vehicles at both the collection and delivery addresses. Any parking restrictions, permits or charges must be disclosed in advance so appropriate arrangements can be made.
The Company will take reasonable care to avoid damage to property during the move. However, where access is restricted or the Client instructs that items be moved in a manner that carries an increased risk of damage, the Company may advise against proceeding. If the Client insists, they may be asked to confirm such instructions, and the Company’s liability in respect of resulting damage may be limited.
The Company is not responsible for damage to driveways, paths, or other surfaces where the weight or dimensions of vehicles or equipment are reasonable for the type of work and no alternative access is available. The Client should notify the Company in advance of any particularly vulnerable surfaces or structures.
10. Waste Regulations and Clearances
Where the Services include removal of unwanted items or waste materials, the Company will operate in accordance with applicable waste management regulations in the United Kingdom. Items removed for disposal will be handled and transported only to authorised facilities or via lawful methods.
The Client must not include hazardous or controlled waste within items to be cleared unless specifically agreed in writing and compliant with relevant regulations. Additional charges may apply for the handling of such materials and for any necessary specialist services.
The Company may decline to remove items which, in its reasonable opinion, may breach waste regulations, pose health or safety risks, or fall outside the scope of its licensing or authorisation. In such cases, the Client remains responsible for arranging lawful disposal.
11. Delays and Events Beyond Control
The Company will use reasonable efforts to adhere to agreed schedules. However, times stated for arrival or completion are estimates only and may be affected by traffic, weather, access issues, or other factors beyond the Company’s control.
The Company will not be liable for delays or inability to perform the Services where caused by events beyond its reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns despite proper maintenance, strikes, or public emergencies. In such circumstances, the Company will seek to minimise disruption and, where possible, rearrange the Services.
12. Complaints and Dispute Resolution
If the Client has any concerns about the Services, they should notify the Company as soon as possible so that issues can be addressed promptly. The Company aims to resolve complaints fairly and efficiently.
Where a dispute cannot be resolved informally, the parties may consider using mediation or another form of alternative dispute resolution before commencing formal legal proceedings, although this is not a requirement.
13. Data Protection and Privacy
The Company will collect and process personal information about the Client only to the extent necessary to provide the Services, manage bookings, collect payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Company will take reasonable measures to protect personal information against unauthorised access, loss or misuse and will not sell or share such information with unrelated third parties except where required for the performance of the Services or by law.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms and Conditions or the Services provided, without prejudice to any mandatory rights the Client may have under consumer protection laws.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
Any waiver by the Company of a breach of these Terms and Conditions shall not be treated as a waiver of any subsequent breach. No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract part or all of the Services, provided that it remains responsible for the performance of the Contract in accordance with these Terms and Conditions.
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings or representations, whether oral or written.
